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Category Archives: RMM

What are RMM Tools? Which RMM Software is the Best in the Industry?

Remote Monitoring and Management (RMM) is an efficient endpoint monitoring application software that allows administrators to monitor and manage multiple endpoints from one centralized console. The RMM software tool enables remote take over, proactive monitoring, and script and service automation. The RMM tool can be setup and deployed quickly and easily.

The Best RMM Software in the Industry

The Best RMM Software in the industry is the Comodo Remote Monitoring and Management (CRMM) application. It is an easy-to-setup robust solution that hosts a number of unique features that make it stand out in the crowd.

Managed Service Providers (MSPs) find RMM tools to be a great benefit. MSPs have to manage numerous systems. Comodo RMM tools enable MSPs to have complete visibility and control over the systems they manage. Comodo RMM tools combine comprehensive endpoint monitoring and alerting, ultra-fast remote desktop sharing, powerful policy and job creation interfaces, professional services automation (PSA), automatic support ticket generation and custom scripting for automated break-fixing.

In short, Comodo RMM tool is a single-pane-of-glass solution that helps MSPs to improve the efficiency of their workflows and take the quality of service they provide to customers to the next level. The Comodo RMM tool features a rescue option (patent pending) that allows administrators/MSPs to restart endpoints in rescue mode.

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Features and Benefits of Comodo RMM

  • A single console provides up-to-the-second inventory of all managed devices

  • The single console provides panoramic, real time information that allows the administrator or Managed Service Provider to make better and more informed decisions

  • An intuitive policies interface enables easily configurable endpoint security policies

  • Whenever an endpoint falls out of compliance with its policy it triggers an instant alert, and in addition it automatically creates a service desk ticket

  • The RMM tool enables easy transfer of files between the server/computer and the endpoint devices

  • The endpoint need not be logged in as the agent runs as a service

  • The Comodo RMM tool comprises multiple plug-ins that allow the administrator or MSP to observe running processes, services, active connections, auto-run applications, browser extensions, system restore points and other critical activities

  • The client machines can be directly accessed from the RMM management console due to the built-in RDP software

  • Enterprise system maintenance activities such as system and registry clean operations can be done with just a single click

  • Procedures that need to be repeatedly used for common endpoint tasks can be crafted and executed

  • Commands can be run in multiple interpreter languages

  • The Comodo RMM software features an Advanced Procedure Wizard that allow administrators to create and run commands in sequential order

  • An integrated power manager feature enables remote restart and shutdown of endpoints

  • Comodo RMM allows MSP staff to service customers quickly and efficiently.

  • The Comodo RMM tool features a patent pending rescue option that allows administrators/MSPs to restart endpoints in rescue mode. This is a unique feature of the Comodo RMM tool.

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Posted by on September 20, 2016 in RMM

 

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How to install Comodo One – Easy Guide

Comodo RMM, you must have an active Comodo One Account and have added devices and users to the Comodo IT and Security Manager (ITSM) module. Once you have added devices to ITSM, you will be able to download theĀ  RMM console and push the RMM client to managed endpoints.

Basic Setup:

  1. Add devices, endpoints and users to Comodo IT and Security Manager as described above.
  2. Enable the RMM extension in Comodo IT and Security Manager (‘Settings’ > ‘Extensions’ > set RMM switch to ‘ON’)
  3. Install the RMM Admin console. The console is used to monitor endpoints, define policies and configure endpoint service desk requests, and should be installed on a local workstation or server. To download the console, open ITSM > Devices > Device List. Select any endpoint from the list and click ‘Takeover’. This will allow you to download the console setup files to your local machine.
  4. Install the RMM client software on target endpoints. The agent facilitates communication between endpoints and the admin console. The agent is automatically installed on managed endpoints once the RMM extension is enabled in ITSM (step ii, above). Should the need arise, you can also install the agent manually by clicking Devices > Device List, selecting your target endpoints then clicking ‘Install MSI/Packages’ > ‘RMM Agent‘.

 

 
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Posted by on August 25, 2016 in Internet Security, RMM

 

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